Hi, I'm Bharathan

Technical Account Manager | Customer Success Professional

About Me

I'm Bharathan Alwarsamy, a Solution Consultant and Technical Account Manager with over seven years in SaaS consulting and business development. At Zuora Inc., I help enterprise and mid-market clients optimize their order-to-cash workflows through tailored solutions and best practices.

Skills & Technologies

Solution Consulting

Customer Success Management

Product Configuration

SQL

Technical Communication

Business Development

Trend Analysis

REST APIs

Strategic Planning

Zuora Billing

Zuora Revenue (Basic)

Python (Basic)

Workshop Facilitation

Architecture Design

Product Webinars

Business Presentations

Professional Experience

Technical Account Manager

Zuora Inc.

March 2021 - Present

Drive technical solutions and manage key client relationships for strategic, enterprise, and mid-market accounts. Conduct product workshops, collaborate with product engineers, and design tailored technical solutions.

Customer Success Engineer

Zoho Corporation Pvt Ltd.

March 2019 - March 2021

Supported a range of SaaS products by understanding client needs, assisting sales, and conducting product webinars. Collaborated with product management and engineering teams to enhance user experience and improve product efficacy.

Associate Business Analyst

Changepond Technologies

August 2016 - February 2019

Managed the presales lifecycle by decoding requirements and conducting client clarification sessions. Developed RFP documentation and created impactful sales presentations. Collaborated with marketing to align strategies with organizational goals and prepared Business Requirement Documents with cross-functional teams. Assisted the CTO in responding to RFIs, RFPs, and RFQs, and highlighted the company’s technical capabilities through presentations.

Academic Projects

ATM Fraud Prevention System(2014)

A mobile application aimed at reducing ATM fraud by preventing PIN hacking and skimming technology. The project was selected for a competition conducted by TANSCST.

ArudinoAndroidJavaBluetoothIoTEmbedded Systems

A Study on Agile Project Management Practices in IT Industries(2016)

An analysis of bottlenecks faced by IT firms and the applicability of agile project management practices to enhance efficiency in software development.

KanbanLean Software DevelopmentExtreme ProgrammingDynamic Systems Development Method(DSDM)

X Culture Project(2016)

A market expansion initiative for Sacona Entertainment’s 3D game balls, focusing on identifying new markets and developing entry and marketing strategies for overseas products.

Market ResearchCompetitive StrategyData Analysis